If you have questions about cancellations you should contact the low-cost airline directly. You will find your booking reference and all contact information for the airline in your booking confirmation from them. Once the airline has confirmed that they have canceled the order from their end, you have to contact us so that we cancel the order as well.
Please note that you will usually not receive any refund for your ticket when you cancel.
The airline determines its rules for cancellation and we cannot influence them.