The assisted handling fee is a 30 EUR fee (per reservation) that we charge to handle all communication with the airline. The aim, of course, is to provide you with the best possible solution for your booking. This applies to all ticket changes and cancellations; for instance, if you have a voucher and want to use it to rebook to a new ticket, or if you just want to rebook, or if you want to cancel and request a refund.